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N.Circle - Support Services

Support ServicesCustomer Success

Service Overview

Netpoleon's N.Circle service is how we contribute to the success of our vendor product deployments by providing the first line of support. We also ensure that our Partner's Customers maximize their investment into the technologies that they have entrusted to keep their information and enterprises safe by making sure they are aware of all functions and features they have access to.

What's Included

Vendor Maintenance and Support Services - Comprehensive technical support
Customer Success Management - Dedicated customer success initiatives
Product Health Checks - Proactive technology assessments

Key Benefits

Local Support Resources - Local and within time zone support resources
Direct Escalation Path - Direct escalation path to vendor Tier 2 support services
Customer Stickiness - Develops Partner customer stickiness through success initiatives

Our Process

1

Support Information Delivery

Support information sheet is sent out with invoice of procured products

2

Strategic Outreach

Customer Success team reaches out to Partners and Customers on a strategic basis

3

Health Check Services

Product Health Checks are offered as a service for existing Customers

Maximize Your Technology Investment

Ensure optimal performance and success of your technology investments with our comprehensive support services.

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